Ok, maybe that’s too strong a title for this post. But there is this one question that I seem to get over and over when I’m out at lunch with my wife that messes with my head a little bit. It may not always (or ever) ruin my day, exactly – but it does make me pause and think about why someone would ask me such a question. “Is this going to be on one check or two?” What?!?!? Do husbands and wives normally pay separately?!?!? I’m sure you can see why this question perplexes me so much. My wife...
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Is Good Customer Service A Thing Of The Past?
I tweeted this question a week ago. It didn’t go as viral as I thought it would…but it did get some responses. For example: “I surely hope not.” “Sometimes I think it is!” “Seems like it!” I tweeted that out after having 2 experiences with organizations where the customer service was subpar, in my opinion. I’m sure we’ve all been there. It wasn’t like they cussed at me or did anything that was underhanded or illegal. But they didn’t provide good customer service. I used to teach a college-level course on customer service – because it’s that important for businesses. ...
5 Things I Wish I Knew About Marriage BEFORE I Got Married
It happens all the time. My wife and I hear things about our marriage that makes us smile. Things like: “You look so happy!” “You act like newlyweds!” “You can’t relate with what I’m going through because your marriage is so good.” “You two never fight.” We don’t smile because these things make us happy…we smile because very few people know our story. And everyone has one – even us. It wasn’t that long ago that Consuela and I were at the point of divorce. Things were not good and our marriage was in crisis. I don’t type or say...