I’ve seen it far too often. I may have even done it myself. But each time it has a terrible impact on a person’s ability to lead. Being a people pleaser. Now before you stop reading, let me define what I mean by that term – people pleasing. This is when a leader allows those that they lead to influence their decisions, behaviors, or actions simply because the leader wants to make/keep them happy. Just to be clearer, allow me to tell you what this is not. It is not a leader listening to someone that they lead, deciding that...
magbo system
The One Question I Get At Lunch That Ruins My Day
Ok, maybe that’s too strong a title for this post. But there is this one question that I seem to get over and over when I’m out at lunch with my wife that messes with my head a little bit. It may not always (or ever) ruin my day, exactly – but it does make me pause and think about why someone would ask me such a question. “Is this going to be on one check or two?” What?!?!? Do husbands and wives normally pay separately?!?!? I’m sure you can see why this question perplexes me so much. My wife...
Is Good Customer Service A Thing Of The Past?
I tweeted this question a week ago. It didn’t go as viral as I thought it would…but it did get some responses. For example: “I surely hope not.” “Sometimes I think it is!” “Seems like it!” I tweeted that out after having 2 experiences with organizations where the customer service was subpar, in my opinion. I’m sure we’ve all been there. It wasn’t like they cussed at me or did anything that was underhanded or illegal. But they didn’t provide good customer service. I used to teach a college-level course on customer service – because it’s that important for businesses. ...